Shipping policy

Effective Date: July 28, 2026
At MilderSuns, we focus on providing simple, affordable, and reliable shipping experiences for all domestic U.S. and global customers. This policy outlines our free shipping benefits, processing procedures, delivery estimates, and logistics-related terms applicable to every order placed on our official store.

Free Global Shipping Inclusion

All items available in the MilderSuns store qualify for 100% free standard shipping worldwide. We offer zero-cost delivery for both United States domestic orders and all international orders with no minimum purchase requirement. No hidden shipping fees apply during or after checkout. Only a small number of extremely remote regions with limited courier coverage may require a minor remote surcharge, which will be clearly displayed before you complete payment.

Order Processing & Handling Time

Once your payment is confirmed and verified, our warehouse team will process, inspect, package, and prepare your order for dispatch within 1–3 business days. Processing hours do not include weekends, public holidays, or major promotional sale periods. During high-volume shopping seasons, slight processing delays may occur to ensure careful packaging and order accuracy.

Standard Delivery Timeframe

Our standard shipping delivery window is 12–22 business days from the date your order ships out. Delivery speed varies by location. United States domestic shipments typically arrive within the faster side of the estimated range. International orders may experience minor delays due to customs clearance procedures, local courier sorting, seasonal shipping congestion, weather conditions, or regional logistics restrictions. All delivery times are estimated and not guaranteed.

Order Tracking Process

After your order leaves our warehouse, you will receive an automated shipping confirmation email containing your unique tracking number and tracking link. Please allow 24 hours for the courier system to update and activate tracking data. If your tracking status is stuck, not updating, or shows unusual activity, please reach out to our support team for assistance.

International Customs & Buyer Responsibilities

Cross-border shipments may be subject to import duties, customs taxes, or clearance fees imposed by your local government. These fees are not covered by our free shipping service and are the sole responsibility of the customer. MilderSuns complies fully with international shipping laws and provides honest and accurate customs declarations for all packages.

Shipping Restrictions

We do not deliver to PO boxes, military addresses, sanctioned territories, or regions with unstable logistics access. We reserve the right to hold or cancel any order that cannot be delivered safely and successfully.

Lost or Damaged Package Resolution

Please inspect your package and items immediately upon delivery. For damaged, defective, missing, or incorrect items caused by transit issues, submit photo or video evidence to our support team within 48 hours of delivery. For packages confirmed lost in transit, we offer two resolution options: full order refund or free replacement shipment.

Order Changes & Cancellation Rules

You may update your shipping address or cancel your order free of charge while your order is still in processing status. Once your order has been dispatched and is in transit, no modifications, cancellations, or delivery intercepts can be completed. Any charges resulting from customer refusal of delivery will be the buyer’s responsibility.

Policy Updates

MilderSuns reserves the right to update this shipping policy at any time without prior notice. Revised terms take effect immediately upon website publication. Continued use of our store and placement of orders constitutes acceptance of the latest policy.

Contact Support

For any shipping questions, tracking issues, or delivery concerns, please contact our support team: support@mildersuns.store